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  • First off, I love Chick-fil-A! However, 1 out of 3 times my order tastes like it's been sitting out whenever I order from this location. Normally I just suck it up since it's too much of a pain after going through the drive thru to go back to the restaurant to say anything. Recently though I dined in the restaurant hoping my food would be fresh and warm....it was not. I still hesitated to say anything simply because it's awkward and uncomfortable. After a few more bites, I decided it's just not worth it and I wanted fresh food! I reluctantly approached the counter and the young man asked what I needed. I told him my food tasted like it had been sitting out and was not warm. He then grabbed his manager, a tall male with a mustache. This man was NOT friendly at all. I started to explain the problem to him and, after a minute, he cuts me off to call on a female manager to come over an told her to take care of it. I then start to explain it to her and she also cuts me off and defends the food saying she doesn't know how it's possible the food wasn't fresh because they've been so busy all night and the food has been flying off the shelf. I was already reluctant to say anything and now I feel like I'm being shamed or called a liar which made me extremely uncomfortable. I told her ok nevermind then maybe it's my fault we will just finish it. She then says she will get us new food it's not a problem. Really? Not a problem? Because I just had to talk to three employees and be made a fool. She brings over a new order very quickly and what do you know? It's warm and fresh. So it is possible to provide better tasting food! Why did I have to go through so much trouble to get it? My advice, if someone tells you they are not happy, simply apologize (which no one EVER did) and say we will get you a new order right away. I was totally polite and never rude, don't be rude to me.
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