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  • I have gone to Panera for YEARS and usually they are top notch and reliable....This location, however, is not. Before I put my review, let me say that I have had to contact corporate TWICE to try and see any type of resolve...Let's hope this second time will actually work... I have gone to the same Panera for the past three days and apparently they do not feel the need to pay attention to detail to those in the drive thru. The first two days, I ordered exactly a large black iced tea with a cinnamon roll heated up. The first day, they heated up and placed it inside the bag without a box, completely unsanitary. The second day, they said "we don't heat up cinnamon rolls here." I had to in fact inform the employee that they did heat cinnamon rolls, however, yet again, my cinnamon roll was thrown into a bag with my napkins and such thrown on top. The third day took the cake. I decided to spell it out for them because clearly they did not understand that a cinnamon, like any other pastry, goes in a box. So, I ordered a large black iced tea with a cinnamon roll heated up in a box. And what did I get? A cinnamon roll, in a bag, not heated up. The customer service here is beyond poor. Upper management needs to step in because clearly the management at the store is not providing proper training.
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