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  • I had a super impressive experience at this Panera yesterday. I ordered the Mac n Cheese. It is so creamy and delicious. Towards the bottom of my bowl there was a small piece of plastic. Sort of like the kind you would find on a freezer bag. I handed to the manager walking by. She did not say much when I gave it to her so at first I was kind of miffed. Then in a few minutes she returned with a cash refund for me. She apologized for what happened and I was happy with her response. What happened next was what really impressed me. A young man came out from behind the counter with a fresh meal for me. Knowing I had eaten most of my food already he brought some to go containers as well. They went above and beyond to make sure I was taken care of.
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