My experience here was during a business trip. I visited the ER twice in one day. The first visit early morning went extremely well-5 star service. Staff was kind and attentive. I had to return later that day around 5:00 pm because the pain had returned. There were no available time so they put me in the family room. The NP on duty was so cold and rude. She essentially called me a big baby and that I need to go home. She scolded me for not walking around when I physically could not walk due to the pain. Once I got to my local hospital, they found that surgery was required, so no I was not being a baby. Awful, awful, awful woman that should not be working with the public.