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| - Horrible experience. We arrived New Year's Day at 5:30, shortly after they opened, since we brought our 15 month old with us for a family dinner. We were the first customers of the evening, so appetizers came out in a timely fashion. We got aloo tikki chat and chili paneer. The chickpeas left a lot to be desired, they were well-cooked but completely bland in a watery gravy. The aloo tikki had a mushy texture and a taste that was lost in the chickpeas (probably by absorbing all the water in the gravy). Chili paneer was so heavily breaded that it actually hurt my teeth to chew on the breading. It seemed like it was prefried and then microwaved prior to serving judging from the texture. The paneer itself was also very dense and rubbery, again a sign of reheated food not made to order.
That's all good and fine but our 15 month old started showing signs of exhaustion so we asked for our two entrees, navratan korma and shahi paneer to be packed. They had already cleared the appetizers and brought out dinner plates so we knew the food was ready and it was just a matter of transferring the meals to take out containers. After waiting a longer then reasonable time, I walked over to the server with toddler in tow to say "I have an uncooperative toddler, which is why we asked for the food to be packed up. How much longer will it take? To this he became confrontational and started complaining that it will take time and it's all my fault because we placed an order for here and then asked for it to go. One of the rudest responses I've ever gotten from a server ever. To top it all of when we finally got home there were two orders of shahi paneer and no navratan korma. Bad service just got worse. And also note we were informed portions in the restaurant are smaller then if you order take out. Deceiving business practice if you ask me.
I would like to say this is my first and only bad experience with this restaurant. But unfortunately it is not. We visited in feb of 2017 shortly after they opened, while we were visiting Pittsburgh to search for apartments. It was a crazy busy Saturday night and it took them almost an hour to get us our meals. They were understaffed then just as it seems like there were tonight. We were very understanding then, It was a new restaurant and some delays were to be expected until they found their groove. But unfortunately almost a year later it still doesn't look like they've figured it out or have mastered customer service and professionalism when speaking with customers.
Shortly after moving to Aspinwall summer of 2017 we decided to order take out and placed an order for malai kofta and for paneer makhni . Take note that I'm from the NYC area and have eaten at authentic Indian restaurants all over the world from local joints in NYC or in queens, to Jersey City, Edison, Washington DC, Philadelphia, London and all over India. As well as, seemingly obscure locations in France, Peru, Turks and Caicos and Canada. I have yet to come across a restaurant that does not have paneer Makhni on their menu or doesn't make it (similar to Starbucks' secret menu) for those who ask. So back to spice affair, they heard me order paneer makhni but instead of telling me they don't or won't be able to accommodate the order they chose to substitute it with another entree that happened to have the same gravy as the malai kofta. In the end my summary of spice affair is it is an arrogant and amateur restaurant that needs to improve flavor, attitude, and service.
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