This hotel I used to love...It has proceeded to get worse and worse with each visit. The last time I came in on a redeye, the rooms were not even ready. The pilot on our flight, as less than enthuised when the cheerful manager offered us a breakfast voucher. Advising her that after flying all night none of us were truly hungry for some buffet breakfast, but we just wanted our beds and a hot shower. She then ante'd up a dinner voucher. Nonetheless, we waited almost 45 minutes for our rooms. There are always, ALWAYS, issues with the hotel shuttle..its late..too full... something.. Always! I found the hotel clerks to be rude when we tried to use our vouchers that nite, as the cafe questioned it. THEN took more than 40 minutes to get a sandwiche and soup ready. It started to feel like a joke on the flight crew. I can't really ever get the internet to work in the rooms. But I do like the gym. I have to say something positive.