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  • This was not a great carpet cleaning experience. I'm sure that there are better companies to go through, and I will be using them next time. We chose this company because it was recommended to us by our apartment complex. We called two days ahead of time, and were told someone would be there to clean the carpets between 12-5 on our chosen day. Sort of a big window, but whatever. On the day, we called around 2 to see if they had any idea when someone would be coming. We were told someone would be there by 4. At 4:05, with still not carpet people, we called again, and were told, it will be another 40 minutes. At 4:35, we received a call saying it would actually be another 45 minutes. At this point, we were getting pretty unhappy that we had sat around for the carpet cleaners all day, and they were not not even showing up in the 5 hour window we'd been given. We called the company back to complain, and the woman on the phone snapped at us that "it isn't even 5 yet" refused to consider giving us a discount, and basically said she didn't care that we would be relaying this information to our apartment complex. Around 5:45, the carpet people finally showed up. Two men came in, quickly assessed the place, and got to work. I will give one star to the man who actually cleaned the carpets. He worked hard, and did a great job. I have no complaints about him. His partner, on the other hand, was literally on the phone the entire time he was at our apartment, and besides briefly spraying the some kind of chemical out of a spray bottle here and there, he basically did nothing, and was not needed for the job. Maybe if those two guys split up, and worked separately, they could been on time. Apparently, two people were not necessary for the job. One other benefit was the price. It was $50 to do an entire two bedroom apartment. I will say it was a good price, and if you are on a super tight budget and can take the entire day to wait for these guys to show up, this might not be a bad choice for you. But overall, with the waiting, the overtly rude treatment on the phone, and watching one hard working guy who something tells me doesn't get paid as much as the dude who spent the whole time on the phone, I have to pass on this place for next time, and try someone else who is a little more professional.
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