We've been taking my soon to be 2 yr old here for about a year now and have nothing but great experiences. We've had a few different stylists and each have done a great job and were extremely patient with him when he was wiggling around and fussing. I've read a few people complain about the cost, but $17.95 is not pricey for the service and patience these ladies have with little ones who are screaming and throwing themselves all over the place.