I tried their Pronto Pick Up service for the first time last weekend and was really disappointed. The experience wasn't completely terrible, but they had set a high bar with their catering service always being flawless. The order wasn't ready at the requested time. They forgot one of our items, and we had to drive 30 minutes round trip to go back for it (my kid would have had a meltdown without his promised pizza, so just saying "forget it" wasn't really a good option). They didn't offer to take it off our bill or give us anything extra to make up for their mistake. There were no napkins or utensils included or offered at pick-up (at least my husband said he didn't see any).
The food was still good, and I think the prices are fair. The service on the catering side has always been fantastic, so I'll give them another shot.