This has always been my go-to coffee shop for almost a year now. It is near my work place and very convenient. Never did i encounter any problem up until now. Actually for two consecutive visits, with the same person. First, the person who made my drink, did it wrong. It was an iced beverage and he put a dome lid on it, he said they ran out of flat lids. But how come the person who ordered next got the flat lid. There were no straws on the station so i asked politely if i could ask for a straw. This person looked at me with a very bad stare and told me "the straws are just right there" customers next to me even nodded there head on how he responded as t was rude. Second, i bought two pastries, one i asked to be heated up. He ended, heating both items and just left it in the counter. ai didn't even have the time to rectify him