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  • Unless you are a regular customer at sam woo seafood restaurant, don't bother with this establishment, your business will not be appreciated. Our family of four was seated at 7:00pm and immediately ordered a Cplus and four dishes: braised tofu/fish, sizzling oyster pot, vegetarian dish and steam egg/tofu. While we waited for our food to arrive four separate tables of regulars arrived who were greeted by surnames' and seated around our peripheral vision. Seeing that the restaurant was at 75% capacity, we expected to wait for our dishes to arrive, but to our surprise, the four separate tables that arrived and ordered after us were chowing down on their meal while we still waited for our Cplus and food to arrive. We inquired with the "captain" to check on the status of our Cplus and dishes, she replied that the fish would take longer to cook and the kitchen was preparing to serve all our dishes at once. approx. 7:45pm our freshly brewed Cplus arrived and shortly afterwards the fish was served. The oyster dish was served 10-15 minutes after the initial fish dish. Feeling that the "captain" prioritized the regular customers' orders and being served a bunch of bs, we inquired to why the balance of our dishes were not being served at once as claimed!? Again we were served another dish of bs from the captain, telling us that the balance of the dishes were difficult to prepare and would take more time. Frustrated with the lies, we immediately asked for the bill and took our business elsewhere. Sam Woo if you were planning to outright lie to your customers', atleast bring the fish last, everyone knows the fish dish usually takes the longest to prepare. Just be straight and tell us you dropped the ball and forgot our order or just don't care for new business.
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