I made a dinner reservation for 6 people for an early birthday celebration. I called in yesterday and was hoping to add more guests. This person picked up the phone and asked me to hold for over 20 minutes. Left me hanging while I can hear everything going on on their end. I figured just be patience but after so long I couldn't wait any longer. I even asked a friend to tried calling while I was waiting and of course they didn't pick up. After hanging up and calling right back I got a busy tone so I waited a minute and tried again. The same person picked up so I decided to cancel my reservation. No apologies, no nothing. Quite upsetting considering I was looking forward to enjoying a nice evening with my group of friends. I guess my friends and I will never know how the food would be. It's just too bad this happened. Sorry but not sorry!