First time coming here heard all the riff raff about the place. Wish I had experienced what I've heard about the food and service. When I first walked in I barely was greeted yet wasn't sure if I should sit myself or be seated. Once I sat a young server came by asked what I wanted to drink and brought a menu. I order the tostones , beef empanada which were great! I also ordered grilled chicken and arroz con gandulas... Rice was fine but the chicken was served a bit raw to me. After seeing the chicken a bit raw after taking multiple bites from it it turned my stomach. The owner was on the floor and another server asked if I needed anything else and I showed her when I noticed. I wasn't rude,nor loud not even upset I just said the chicken was a bit raw and bloody. I wasn't looking for anything free...I was understandable and calm. She informed the owner and she walked over -didn't apologize about the raw chicken simply asked me if I wanted a new plate or just have the chicken recooked. I said whichever is fine still no type of sincerity or sympathy. I paid for My entire meal no questions asked. I didn't eat the chicken had it to go. I was calm and extremely nice For a new customer to check a new place and have eaten a few bites from a raw chicken. Maybe if the customer service, the owner cared and was better, genuine when mistakes happen. It could have turned this experience better and would have made me to want to come back. For that I won't return.