Wow Rick Hendrick, you should be ashamed of the absolute lack of attention given by your employees in communicating with your potential clients. I just spent 30 minutes of my life trying to get a real, live human to talk to in your service department. Tried live chat and all I saw was "thanks for your patience" for 10 minutes. HEY reality check time!! We are the clients and we would like real live people to talk to. We pay you. The dealership obviously has lots of technology in place to redirect calls and bring up live chat screens that are unattended. I expected more. Maybe you should have a chat with your GM.... I know that when I was a GM at a dealership 20 years ago and this happened heads would have rolled.