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| - Jeffrey Redlinger injured my jaw while working on some cavities. I recall him resting his wrists on my jaw as he worked on my teeth for about 40 min. Once finished, he instructed me to relax my jaw. It was not possible. He, nor his staff, knew the proper way to care for my jaw that was literally hanging off of my face. I couldn't talk, close my mouth, stop drooling all over myself, and was experiencing physical and mental abuse. Redlinger called an oral surgeon to ask for advice. He attempted to maneuver my jaw as instructed over the phone to no success. He insisted I drive myself to the office of an oral surgeon. By this time, I was weak to the point where standing was a challenge. He continued to insist driving myself to the oral surgeon. I was now going on over 2 hours with my jaw injury. I began to collapse and that's when staff member Karla Brown told the doctor I was unable to drive and he'd have to take me himself. I was wheeled to the back door to avoid patients in the waiting room from seeing my condition. I was extremely weak. Reaching over to put on a seatbelt was difficult. So I relied on Redlinger or his assistant, who was also in the car, to ensure I was wearing a seatbelt. They didn't. While on the freeway, a police officer approached us and Redlinger says, "shit," and slowed down to follow the speeding limit. We finally reach the oral surgeon's office. The office was located upstairs of the building. Extremely weak and unable to talk due to my jaw condition, I pointed at a sign informing us of elevators. Redlinger ignored my request and we took the stairs. We made our way to the room where I was to be seen by the oral surgeon. A staff member from the oral surgeon team came in to hand me a clipboard with papers to fill and took my ID and insurance card. I now had blurry vision. I couldn't fill out the papers myself. All the words were a blur. After several attempts, Redlinger finally understood me trying to tell him I couldn't see the words clearly and asked if he wanted me to have him read out loud and fill it out for me. I nodded yes. About 4 questions in, he said he'll just fill it out as best he could and just have me sign. At the time, all I wanted was for my jaw to be back in place so I didn't care about anything. I just wanted to be seen by the oral surgeon. A single page got completed before I was taken for an X-ray. I struggled to stand but did my best. The staff member came back to inform me she didn't do it correctly and that the X-ray would have to be done again. I tried my best to stand for the second attempt and that's when I fell back to the floor and began to gag. I called my sister to try to tell her what was going on, for I thought I was gonna end up seriously sick or dead. Unfortunately, it rained heavy that day and had pulled over to avoid a flood. At that moment, death actually seemed like a better option than to go another minute with the extreme mental and physical abuse I had now been experiencing for hours. The staff at the oral surgeon's office helped me up and took me back to the room. Finally, the oral surgeon came in to fix my jaw. Within minutes he achieved where Redlinger failed. Proper and professional care. We leave the oral surgeon's office and head back to SSS. A few minutes into the drive I realized I was never given back my insurance or driver license cards. Instead of going back for them, Redlinger continued to drive and insisted I pick them up myself after my visit. You would think once back at SSS they'd inform me of what to expect the next couple of weeks. They didn't. A few days pass and the pain was still intolerable. I called my insurance nurse advisor and was recommended I go to the ER to ensure no physical damage resulted from my jaw being misplaced by Redlinger for a near 3 hours! The doctor at the hospital ensured me no permanent damage was present, but that I would be in pain for some time. A few weeks passed and I still had pain and still hadn't received a single call from SSS since the incident. They obviously didn't care. The hospital bill arrived and I made a trip to SSS, for I believe they should be responsible for the hospital bill. This is almost 2 months after Redlinger had injured my jaw. I spoke with Amy Tongsiri about SSS covering my hospital bill. She asked why I never called them before the hospital visit so I replied with why they never called me, a patient they injured, to ask how I was doing or inform me of what was to be expected after they injured my jaw. Had I been informed of what to expect then the hospital may not have been considered. Common sense. If you're a professional and injure a patient, then it is your responsibility to check up on them and guide them with proper care. I was promised a call with an answer to my request the next day. Two hours before they close I hadn't received a call so I called them. Karla informed me that SSS will not be assisting in any way.
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