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  • This is my second time visiting this location and it will be my last!!!!!!! First time I came it had just opened up so kind of gave them some slack and figured after receiving some gift card to try again. I should have went to the location on Litchfield I have never had a problem at that one. Anyways, once again my party of 5 walked in and no one to be found at the hostess station so we stood and looked around for someone finally about 5 mins later the hostess comes from the back in the meantime no else has bothered to ask if we needed help. She does not greet us at all, I tell her party of 5 she reaches down to grab menus and then starts counting my party and says how many 5? Yeah, I thought I already established that. We finally get seated and after a while our waiter comes over and gets drink orders which take a pretty long time considering it's a Weds evening and they are hardly busy at all. When he comes back doesn't bother asking if we have questions, mentions any specials, or ask if we want appetizers so we order our food 3 of my party have special instructions like no onions. A very long time later our food arrives a different waitress drops it off asked if we need anything we tell her yes, drink refills and sides of ranch she ok I get those for you. Well we never saw her again and we also noticed none of our special instructions have been taken care of. So everyone that didn't want onions got them. In the meantime our waiter asks if everything is ok we tell him well we told the other waitress what we needed more drinks and ranch he says ok. We are still waiting assuming one of the two will bring our requests. Didn't happen. So after a good while half of my party is half way done with their food he sees me looking around and says do you need something. I said yeah all the stuff we asked for like 20 mins ago!!!!!! So he take his sweet time to bring all our refills and sides of ranch. At this point we are almost done with our food and I just want to get out of here asap. The whole time the manager is of course no where to be found and the hostess leaves her post constantly so I see why we had the 1st problem, I could see from where I sat the same problem with multiple parties they walk in look around and no one is there to greet their customers. Very disappointing!!!!!
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