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  • Many times, I'll either do work myself or just put up with it not getting done because the process is so tedious it's not worth it. However, I am in the process of some major redecorating (new flooring, new kitchen and bath all at the same time) and realized I needed help. After doing my research here on Yelp and also on Google reviews, I finally bit the bullet and made contact with Doug through Yelp messaging. I think it was about 24 hours later I got a reply. When the quote I asked for came out higher than I had hoped for, I contacted Doug by phone asking if there was some way we could work around that number by doing a portion of the work myself. Doug was easy to talk to and seemed like he'd work with me, so we set up arrangements (first, for a colleague, to come and modify an IKEA bathroom vanity, and then for Doug to come himself and tile a countertop for my vanity.) There were some minor issues with the colleague which I addressed somewhat with that person and later with Doug, whose immediate response was an offer to make it right. Right there: 5 stars. Doug patiently worked with me to get exactly what I wanted for the countertop, even though I was not the best at conveying my desires and was asking for something that Doug, himself, wasn't sure would be the best option (durability-wise; thankfully we don't have children at home and are pretty easy on our home furnishings). In the end, I got exactly what I wanted (It looks great!) and it was super easy to work with Doug. He put up with my crazy schedule, cleaned up after himself every time he left the house (this project took multiple days), was courteous in asking if scheduling would work for me. He even contacted me when I'd needed a break from the work (going out of town) to touch base and see if I was ready to proceed after my scheduled return! Now that his work here is done, I'm extremely pleased with how it all turned out and planning my next project for when budget allows.
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