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  • We purchased a new refrigerator. It was delivered very quickly (I think it was in our house less than 24 hours after purchase) and we were happy. However, the refrigerator temperature was unable to stabilize, and seemed to take an unusual amount of hours to get back down after increasing (warming), greatly, at random times for no good reason. We called Spencer's over the weekend to ask about this. We explained what was happening and they agreed to bring out another refrigerator on Monday, and they did what they said. Both times, the delivery people (different guys each time) were great! They called us in the morning and then showed up within the time frame promised, and are genuinely nice people to have in your home! However, when the second refrigerator was delivered, we noticed that there was a difference. The second time, the delivery people were basically unpackaging and assembling a brand new refrigerator on site (putting the shelves in, screwing the door handles on, etc.), seemingly fresh from the factory. The papers with the second refrigerator were crisp and new (unlike the first refrigerated that had been delivered, but we didn't question it at the time). This makes us wonder what was really up with the first refrigerator. Did they know they were giving us a faulty product? Was there something they weren't telling us? Was the first refrigerator the floor model, already returned, refurbished, just to tide us over and keep us happy with a quick delivery, something they were trying to get off their hands, thinking we wouldn't know any better (and we didn't), maybe someone grabbed a faulty one by accident and delivered it to us? We don't know for sure, but we probably won't shop there again, and no one has said anything to clear it up, they just quickly delivered a new one. We now feel uneasy about it. It will probably be Lowe's or Home Depot for us with our future household appliance purchases. Service with the salesperson and delivery men was great with Spencer's...but what's going on behind the scenes...what are you really getting...?
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