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  • I'm less than amused; however, the extra star is for effort. I'm a Las Vegas local and was celebrating my 22nd birthday with a staycation. I searched for a room that would fit my birthday party needs and wanted a cute room that I could walk to from serendipity and the Linq. Let's face it - the Flamingo is one of the oldest hotels in Vegas. But, I had recently heard that they remodeled some rooms. I reserved a King GO room with a Strip View about a week in advance, the money was already taken from my account, and I became a Total Rewards member. Upon check in (exactly 4pm), I was told that the GO rooms were now all booked - though it was reserved and I had checked the moment it opened. The woman GRACIOUSLY told me that I have been "upgraded" to a suite. I assured her all I wanted was the pink bathroom. But, once again I was told that they were completely booked. Whatever, I guess we'll take the suite then. We headed up the elevator and I was positively offended when I walked in to this "upgrade". This room was not a Vegas room. I felt like I went to some small town and paid maybe $120 for it. Maybe the elevator was a time machine back to the 1970's. The furniture was dusty and the carpet had stains. It didn't have a strip view.. I wouldn't sit on anything in there - and I swear I'm not a bitch.. I love camping, and this was dirtier than camping. My husband decided to call them and ask if we could get something a little closer to what we reserved, or at least closer to what we paid for. They were gracious enough to give us keys to a different suite with a strip view. Thankfully, the furniture was clean. We decided that it was good enough and to make the best of it. Here's the best part : When they switched our room, I'm guessing no one switched our names in the computer. Another couple was given keys to our room and waltzed right in while I was sleeping and my husband was in the shower. AWESOME. No one called to apologize nor ask if the room was better than the first. I doubt this is how it goes every time, but unfortunately, that's how it went this time. Happy Birthday. P.S. There were about 6 channels on my TV... yay.
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