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  • I bought a new car from Montrose Mazda at 9600 Brookpark Rd, Cleveland back in 2010. It was my second time purchasing a new car from a dealership and it was a horrible experience. The salesman was great and pleasant to work with and we agreed on a car and a price BUT their breakdown in customer service occurred when we entered their "Finance Department". OH the nightmare! The finance lady at the time tried to get me to sign documents with unfilled blank lines; she tried to offer me a "better" interest rate than the bank I am with even though it was the same bank; she would not accept payment from my bank for the car after I signed the purchasing document (after a few days, I would be forced to use their loan instead of my bank loan); and she refused to take calls and would not return my calls after I signed the purchasing document. I got so mad that I cleared out a savings account to pay off the car in full! This is my honest and factual experience. I really wished it was a good experience and I would just as well taken time out of my day to offer praise where praise is due. Unfortunately, it was a dramatic experience that I will never forget ... like most dramatic experiences. Please keep in mind, this is only my experience and it might be a lot better for you and also it occurred years ago back in 2010. Here are the details of what happened: 1. The Finance Director tried to get me to sign a Purchase Order without writing in the down payment even after I handed her the check (saying "just put it on a sticky note for my bank"!!! I responded by telling her "no way, my bank will not give me a loan for an amount thousands of dollars higher than I had asked for", so she printed out a correct Purchase Order); 2. promised to fax over the Purchase Document and Dealer Invoice the next day to my bank but failed to do so and would not reply to my phone calls or emails the entire day; 3. had me sign the Agreement to Arbitrate saying it was mandatory for all car buyers (beware, this removes your consumer rights); 4. tried to get me to sign a Conditional Delivery Agreement with blank spaces: "You agree that we have ____ days to obtain financing from the Lender or to assign the Retail Installment Sale Contract"! I asked her why I should sign this agreement if I was not financing through them AND she left the "___ days" empty?!? She replied it was typically ten days but I told her I'll sign it later when they receive full payment of the car. She was irritated by that time and let it go. 5. and she said she could get me a loan with lower interest rates through Fifth Third Bank...the same bank that I'm with! I was like, "NO WAY, I'm not going through an intermediary for a loan!".
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