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  • We've been to a number of Shoeless Joe's in a few different cities, and it was "decent" for what you can expect for this kind of place. They have chicken fingers that I used to really like, with their buffalo butter sauce. You get about 6 of them, with a big pile of fries. They recently seem to have changed the chicken fingers though, and they're clearly not made the same way, so it's gone downhill. Yesterday I wasn't feeling well, so I ordered their chicken fingers for delivery from a Toronto location through OrderIt. I paid $15 for the chicken fingers, my husband ordered a pasta dish for $17, and I paid 7$ for delivery. When it came, my THREE chicken fingers were clearly just lightly drizzled with a standard BBQ sauce (not coated in any way in the buffalo butter sauce I ordered), I had quite literally 10 french fries, and there was a hair in them. It was gross and not even correct - I'm only here for the buffalo butter sauce, after all. My husband called Shoeless Joe's to ask about the situation, and he was put on hold for 20 minutes, only for the person to come back and say that if we came into their restaurant, we could have a chicken fingers order for free. So if we came in person, we could have what we already paid for and nothing else - no refunds, not even for the delivery fee. He told them we weren't happy with that at all, it really isn't a solution and they didn't seem to care about the poor quality of food that came from their restaurant. They said the general manager would call us back, but they never did. It probably doesn't seem worth it to get upset about chicken fingers from a place like this, but it's the principle of the matter - what awful food and service is this chain comfortable with? Fails all around, and obviously we're never going back.
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