We walked in and the lobby was PACKED on a Thursday. I guess there were 2 huge parties at once, whose tables weren't prepared so they had them blocking the entrance. Wiggled my way up to the front bc we had a reservation. Took them 15 minutes to seat us, which makes no sense considering our reservation but whatever, I can move past that. We ordered a couple appetizers and 3 entrees. The waiter forgot the appetizers and after we reminded him, they were delivered about 1 minute before the entrees. The bigger problem was the food. I ordered their 'classic baked ziti' and it was literally disgusting. Rubbery. It was almost as though it had been sitting out for an hour or so and they just shoved it in the microwave. I guess that's what you get when it's buy one pasta, get one to take home. That seemed like too good of a deal for 12.95$, which it was. The beautiful decor and the valet parking indicate a great restaurant. This is just not the case.