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  • I was not satisfied with Flamingos By Night. I ordered 50 flamingos for a very special 50th birthday. The deal was 50 flamingos and a personalized card. Only 41 flamingos were delivered and NO card. When I called to inquire/complain, I was originally met with surprise and a response that they would need to talk to their delivery driver and then get back to me (Wouldn't their driver have already advised if they were short of birds???). I was then called back the next day and advised that their driver had in fact not delivered 50 flamingos (I knew that already......). Their driver KNEW he didn't deliver the entire order and then snuck-off as opposed to reporting it back and proactively addressing it. Seriously made me wonder how often this happens with this company and as long as people don't complain, oh well....... The response I got from the owner/manager was something like "thank you so much for bringing this to our attention......". Huh? I wasn't telling you to help you in your business. It was a complaint. How about a 'sorry' and a refund? Well they ended-up refunding me 20% of the order (apparently because 80% of the order was filled....). Again, HUH? If I wanted 80% of an order with NO special personalized card, I would have ordered that and paid that price. The service was frankly pretty useless in this case because 50 flamingos was the whole point! It was a 50th birthday. They knew this. They seemed much more interested in covering their bottom line for this single order than providing great service to ensure future business. Lame...... Based on this experience, I will not use them again.
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