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| - ***Do not use Stratton Restoration! *** They do not stand behind the work that they do! My husband and I had used them after we had water damage. The first five minutes they were in the house examining the damage, one of their techs broke an air return vent grill. It took them months to replace it after continuous reminding them that they promised to replace it. A simple thing to replace as Home Depot carries it. Then they had to come back several times for clean up of mold because of a half ass job they did the first time. Several readings of air quality turned out poor, so the next step was for them to clean our air ducts. Around each and every one of our vents on the ceiling, they put dirty black hand prints. They were very careless with the ladders and scuffed, and marked up most of our walls. Then, to add to the carelessness, a man with a ladder dented our brand new refrigerator/freezer door! I was sitting right there in the kitchen and saw the whole thing happen. It took them about 4 months to replace it after our continual reminders. They never once acknowledged any of these issues. From day one we have expressed our concerns to the employees who were here, as well as we tried many times to contact the office. We left voicemails which were ignored. When we received the final bill, not only was it ridiculously high, but they included a charge for the freezer door panel! We sent a letter, and called the office to dispute the bill and tried to come to a happy medium of payment. It appears that they really didn't even look at our letter of concerns and still requested full payment. After going back and fourth with emails, they were asking what we wanted to pay. Royal Reynolds was the person who we were communicating with. The negotiations began and Royal said that he would get back to us. During negotiations, Royal Reynolds just decided to send our bill to collections right in the middle of trying to negotiate a fair payment. That man refused to listen to us and was quite rude. We have EVERY conversation recorded. We asked him if we could speak to his boss, or perhaps the owner and he told us no, that would never happen. He refused to talk to us anymore. We never got angry or rude, we were just trying to share the facts with him. He didn't care at all what we had to say. He is a horrible man to represent that company! This business does not care about the quality of their work or a persons home! They violated the consumer care act on so many levels! All we wanted was a FAIR bill to pay after everything they had done!
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