The technician who came out to 'tune up' my AC unit was Adam - very professional and considerate. He even called before he arrived to make sure I was home. Adam was really thorough in his inspection of the unit. He explained the diagnostic process in detail - putting any skepticism I had at ease. The one thing I really like about him is that he was completely honest and straight up with all my questions. No beating around the bush. If you are reading this review and plan to make an appointment with them, ask for Adam and he will take care of you.