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  • POOR POOR service. I have been a bixi customer since the day they arrived in Montreal, seems like I will no longer provide a penny towards this company after how I was treated. I used to always buy memberships but the last couple of years I chose to pay as I go instead. I took a bike out for a one way 30 minute ride for $2.95. I docked the bike after 25 minutes at one of the stations. The light did nto turn green though. I tried to remove the bike 6 or 7 times but it was clearly locked in. So I figured all was good. I was then charged an additional $16.80 fee from Bixi. I emailed asking why, they stated I took the bike out for an hour and 51 minutes. I told them what happened, they simply did not care. Ive spent over $500 with them and they wouldn't even credit me lousy $16.80 for a good customer when it was clearly an issue with their docking station. Even if it wasn't they still should have credted me, I think I would kno if I took the bike out for 25 minutes or 1 hour and 51 minutes. Big difference. I even said give it to me in Bixi credits as I use them all the time.
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