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  • I have been going to Arizona Hair Company since I was 10 years old. They have always given me a great haircut for a cheap price. A low price will not be the determining factor anymore! Service and quality are important! I went in last week on a whim and the front desk girl Erica, told me it would be 10-15 minutes. I have never been asked to wait before (usually I make an appointment day of) so I thought nothing of it and I sat and waited. Thirty minutes later, I was still sitting there and Erica told me it should just be a few minutes longer, I asked if it really was and if not I could walk around Tempe Marketplace until they were ready. She assured me it would be another 5 minutes. Fifteen minutes later she told me she was sorry and that it would be another 20 minutes and that she didn't know the stylists were going to take so long. She also said they could call me when they have an available spot. I gave her my phone number and walked over to Old Navy. Another 20 minutes went by and no phone call so I drove home, I got all the way home and no call yet! I have never waited this long for a haircut, ever! A few minutes later, I see a voicemail on my phone a few minutes later from Erica. She was letting me know they had a chair ready, giggled into the phone and said "I guess that is all". Really, no apology that it took over an hour? I cannot believe a front desk receptionist could not estimate how long it would take from the get go? I am so happy I went home cause I would have wasted an hour and a half of my time waiting! Needless to say, I didn't appreciate the unprofessionalism and lack of remorse wasting my time. Not everyone wants to waste an hour and a half after a long day of work because a front desk girl can't do their job and figure out the schedule. I will not be going back to Arizona Hair Company, instead I will find a local salon that wants my business and can tell me if they can schedule me.
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