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| - They are not a service company, but rather a let-me-sell-you-something-you-don't-need "service" company. They sent a "technician" (sales person) to "inspect" and "tune up" my furnace, but his real purpose was to come in my home and sell me a new unit. He kept saying: "this will take a while," basically wanting me to go to the other room and not watch him pretend like he's doing something. I insisted on staying and watching what he was doing (didn't trust him for a second alone), which made him extremely uncomfortable. All he ended up doing was measure voltage coming into the furnace and concluding that the furnace is too old and needed to be replaced with the new model. I asked him what was wrong with the furnace, he started stuttering about some parts being old and how they are "not reliable" and what not. I asked him again - what is wrong with the furnace? He became irritated and basically said: "Nothing is wrong, it's just old."
Basically, the entire purpose of him coming to my home was to sell me a $2800 furnace, which I can buy for $700 and have someone install it for $500. So I asked him to give me a price break down for the $2800 furnace, to which he replied: "We don't do price break downs." Of course you don't, because you would have to explain why you would be charging me $2100 for 2 hours of labor. I had another scheduled "inspection" for my water heater, which I cancelled today.
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