I used to love this place but the quality of food and service has really gone down hill since when it first opened. The last time I ate here the meat was fatty and I ended up not eating most of it and to top it off I had to wait almost 20 minutes to get my food when there was only about two other people in the entire place.
I've also learned that their service is inconsistent as I used to be able to go in and substitute one item for another on their combo plates but have recently been denied, even when I offered to pay extra for the substituted item! I was told by the cashier that she didn't even know how she could do that.