The atmosphere and decor are really nice. The food is great. The service was horrible.
We decided to try out Salty Sow on Saturday July 5th. The place only had 17 people seated and I saw no fewer than 12 people on staff. During the course of our meal our waitress promised an ice tea refill on 3 separate occasions and only delivered on one of those. We actually went over to the (very helpful) bartender and he filled my tea and swapped out my girlfriend's beer that tasted a bit off. Our waitress was never around, but there were plenty of other staff just standing around the kitchen area not doing anything.
The manager seemed to mostly wander aimlessly around the perimeter of the exposed kitchen, sometimes looking at the expo tickets. I never saw him check on any tables or do anything productive.
With the negative part out of the way...the beef shoulder roast entree and the green chili appetizer were both delicious. If we had just seated ourselves at the bar, I believe this likely would have been a 4, if not 5, star experience.