This is about the most piss poor moving service I have ever dealt with. Considering they charged over twice as much as comparable services, they are at the top of the list for the most unaccommodating and rude customer service departments I have ever encountered.
I've already been delayed from starting my new job by a week, and, as of my last phone call, will be delayed another week if I leave it up to them.
If you're considering pods to do your moving, do yourself a favor and rent a uhaul instead.