I have always been a big fan of Red Robin. I love their burgers and I love their fries. It's a real bummer that the last few times we've gone for lunch we've noticed that both the service and the food quality aren't what they once were. It's hard to put my finger on exactly what the problem is, but the burgers and sides just aren't as good (lower quality of ingredients perhaps? Less fresh maybe?)
As far as the service goes our waitress really did try, but they seemed like they were understaffed, and the hostess kept seating people in her section. At any rate the service was slow and we were ignored most the time.
I think this last trip to Red Robin really will be our last. Plenty of other places to get it decent burger around here.