If I could rate them 10 stars, I would. I found Wax On Wax Off on Groupon, which by the way is an excellent price!! I wanted to get my first Brazillian wax, but I am on a budget. My wax was $27, regular $58. I was a little iffy about getting a Groupon for a wax, but I am so happy I found this place. Lori knew by the look on my face how scared I was and as soon as she started talking me through what was going to happen, a lot of my nerves disappeared. She explained that everyone has a different experience, but personally this was less of a hassle than a simple eyebrow wax! She talked to me the entire time and told me exactly what she would be doing step-by-step. I got the wax for a special occasion and did not have a plan to go again, but I would most definitely go back just because I was so happy with my experience!! I could go on and on about how happy I am with this place and specifically with Lori but you'll just have to go and see for yourself!!