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  • I was working with Wholesale Window and Door in order to replace some windows on my home. The owner Brian came out and gave me a quote, he was knowledgeable but the sales pitch was high pressure. He said he was "not in the business of making deals and then sleeping on them". Although I was uncomfortable, I decided to move forward since it really was a good price. Today, he had his business partner, Larry, come out to do some measurements. Larry forgot the time that he was supposed to be at the house, he showed up at the incorrect time and then called me repeatedly and left me 2 nasty voicemails. After I called him back and explained to him when the actual appointment time was, he was very frustrated and verbally upset. He explained to me that he would have to turn around, and how this was going to "mess up" his day. I decided it might be better to reschedule since he was so upset. So I called the office, but before they returned my call, Larry showed up. I spoke with him before having him take measurements, and I let him know that it probably wasn't the best way to handle the mixup, and I didn't appreciate the way that he had spoken to me. I said this isn't how I prefer do business. I said it was fine to go ahead and take the measurements, but that I needed to speak with Brian in order to sort out a few things before we make an order. Larry then said f**k you to me (in front of my two-year-old daughter). I called the company's main office and was told I needed to speak with the office manager. I was put on a long hold (while she called Larry). She came back on the phone and said she had decided that I was not the right customer for them.
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