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  • I purchased more than $12,000 of furniture from this Thomasville store to furnish three rooms of our home, with intentions of furnishing the other rooms as well. At first, our experience was great - sales people were nice and design/decor experts were knowledgeable. Within a year of having our furniture, we started experiencing quality issues. After speaking with both Jennifer at the distribution center and Kimberly, the new store manager here, we were told that there was nothing they could do because "the warranty expires in a year." I invested in this furniture so that it would be a higher quality and last more than one year. I wish this store invested in customer service. I would never shop here again and will be sure to advise my friends, neighbors and family members to steer clear of this store. I'm willing to pay more for high-quality pieces but the service was less than desirable after purchase.
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