| rev:text
| - Good Evening,
This is not an email that I would like to take the time to write this evening to you at Papa John's as I have historically been a very happy customer. In fact I would much rather be writing to you to tell you how wonderful my experience was vs. how embarrassing, and inappropriate it has been.
The order you see below in the attached email was one that I placed for my family while I am traveling in Arizona on business. I wanted to treat them to a favorite of theirs, which as you can see by our order history on our account we are consistent and happy customers ordering pizza every month, more or so. This order below however may change who I choose to do business with for several reasons.
Being away from my family I thought I would provide them with a treat and order them pizza to be delivered to our home in Las Vegas. I had no problem as usual placing the order online (I even used my iPhone) with the "local" location (Store #2820). My family were quite excited about this and I felt good being able to treat them since I was not home. All went smoothly, the delivery person was allowed through our security gate after a call TO ME to confirm that they were allowed access. What transpired next is absurd and causes me to question my continuation of business with Papa John's. The delivery person requested from my wife my credit card so that they could take an imprint of it on the receipt. Of course my wife did not have the card as this pizza was a gift and I am not at home. They explained to her that they require my card and signature in order to allow my wife to take the pizza or they would be unable to hand it over to her. This caused her embarrassment, and grief, as she knew this was supposed to be a gift from me and not something she was going to have to pay for herself. However our children were hungry, and my wife being 7.5 months pregnant also was hungry having waited the requisite time for the delivery and so provided her payment to the individual.
At no time was I contacted by the delivery driver about the need for my card to be present. At no time in the past has a driver instructed me to provide my exact payment card. Nowhere I could find on your website does it say you must provide the same card for an imprint.
I have ordered pizza from Papa Johns before, for business luncheons as I at times must provide lunch for training meetings of up to 13-15 large pizza's, multiple 2 liter bottles of soda etc... I am now questioning if this is something that I want to do with a company that is going to behave this way. I shudder to think if this were a gesture towards a customer as opposed to my family where I wanted to send lunch to reward them and the delivery driver demanded payment from them because I was not present.
This is simply unacceptable. I recognize that perhaps they are looking out for fraudulent behavior... however I would suspect that a company that tracks its customers order through a reward system and even offers to HOLD my credit card information "for me" would be able to identify when fraudulent behavior was afoot and address it then. All the store/delivery driver had to do was look at our account history, look at the names on the credit cards and see that they all match up to recognize that this was not anything other than a gift to my family.
Nowhere on your site does it say that you must present the card utilized for the order. In fact you confirm all of the information on the website during the order process INCLUDING the 3 digit check-sum code on the backside of the card. Your website states the following:
"PapaJohns.com makes it easy to get your favorite Papa John's food fast. When you register to create an account, you can save Faves and the website will remember your delivery store and past orders. All of your personal information is safely stored in your profile, so it's a snap to update personal information, add new credit cards and more.
To order online, just add items to your cart, customize them just the way you like them, then use our easy checkout process. We'll send you a confirmation email that includes all the details of your order.
Ordering while away from home? Finding a Papa John's store in a new location is easy - just enter the ZIP code to find the stores nearest you, including a delivery location. "
I expect a reply and remediation of this ex post haste. In addition I would like the charges to my wife's credit card be reversed (I included a $5.00 tip even to the driver) and that the charges be placed properly on my business expense credit card, which I utilized for the order.
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