After sending my survey back to the Tropicana, I was contacted by Shelby Masacek in their Guest Relations team shortly after and was offered two nights for free if we wanted to come back and try the hotel again and she seemed truly sorry we had such a poor experience. I thanked them for the offer but declined as I really had no desire to come back here again. I did request a partial credit for our stay and was granted that within a few days. I think they do have some good customer service since some places wouldn't even bother and I definitely appreciate their willingness to try and make up for the poor experience!