I don't eat at any other Thai place. I've been to most of the other ones in town and this is my favorite. Yes, depending on who is working or if it's busy it may take a while to get food here.
It is a bit more expensive, but sometimes I think you all forget that people are trying to make a living here. It's family owned and this is all they've got. C'mon give them a break.
I love the Thai iced coffee and the Thai iced tea. Chicken Pad Thai is my go to when I can't decide what to eat. I also love the beef pho. I always have them add meatballs to mine. I also like the Panang curry. I've never had a dish here that I didn't like.
The appetizers here are not really my thing, but if you do get some, get the shumai.