Never used a service like this and after looking at them all on Yelp and getting quotes, I choose Happy Junk Removal, John was in communication with me with in two hours of me sending my info. We set a date and time, John was stuck on an earlier call, but was very communicative about the delay, he arrived at my home when he said, very personable, polite and took away the mattress and box springs. I highly recommend them !