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| - HORRIBLE GROOMER!
This lady is completely insane. I took my dog back a few weeks ago to get groomed. However, if I knew what would have happened that day, I would have walked away. Dropping my dog off for her appointment was fine. It wasn't until later that everything went crazy. FLAG ONE: After about 3 hours since leaving, I call to see how she was doing. She then tells me that she hadn't even gotten to my dog. Seriously? She said she would do her right then to which I naively believed. FLAG TWO: Then after another 3 hours (6 hours+ at this point) I call again. She ignored my call. FLAG THREE: After not hearing back after another hour (now at at 7+ hours) I call again. She then picks up. She states that she just got finished bathing my dog. NO DRYING, BRUSHING, or GROOMING. At this point I am more than fed up. I hang up and go to get my dog.
As I enter, she is rude right out the bat. I was fed up, but I am not a confrontational person. So, I simply state that I want my dog back. She then ignores my request for my dog. I have to then state again that I wanted her back now. FLAG FOUR: Now she listens, but the dog on the table was then, I kid you not, thrown onto the floor. FLAG FIVE: Once she walked out with my dog, I could see the fear in my poor dog. Let me state that my dog is not a fearful dog; she is loving and so very sweet. That was not the dog I got back.
As soon as I got my dog back she darts for the back of the shop, no word to me at all. So after waiting a bit, I walked out. That when she came running out chasing me like a made woman yelling profanities and saying I needed to pay her $50. FLAG SIX: Our agreement was $35 for everything including a bath, tooth cleaning, anal cleaning, and grooming. What did I get? A bathed dog, no fur brushed, no teeth cleaning, no anal cleaned, no grooming done. I told her I would pay for her bath, but not that insane amount, especially not after 7+ hours of waiting. I told her I was lucky I even was going to pay for this terrible treatment. However, this lady went nuts. At this point, she was going off at me. Literally about to attack. I had to run to my car to avoid being physically hurt. Finally, she ran off after that, yelling "nevermind".
For the rest of the day, plus the following day, my poor dog was down. She ended up getting an infection a few days later. So, I apologize for the long story, but no dog and owner should go through that again. Please, DO NOT SEND YOUR DOGS HERE.
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