Once you try to cancel your membership GOOD LUCK TO YOU. I tried to cancel over the phone, but it is their "policy" for YOU to drive to their store to cancel. Since it was ONE day past th day that they charge, I had to pay $22 even though I would not use that month since I was cancelling... I tried not to chew out the girl behind the counter, & I paid the money so I could leave. NOW they have overdrafted my old bank account for THIS month, even though I went in store and have it in writing that my membership is cancelled. Not only am I writing this review, but I am going to report them to the Better Business Bureau because they have now TAKEN $42 of my money & I refuse to let them get away with this.
RESOLUTION:
This issue happened a few months ago, and one of the managers helped me in getting the amount refunded to my account. There is no doubt that their policies & account system needs to be updated, but I am glad that the managerial staff stepped in and took care of me once I informed them of this issue. However, I will not return as a customer.