This is the worst alarm company ever! The customer service sucks. They don't care if you are happy or not. They are greedy and try to bully you into a 3 year contract that you are stuck to forever. I wouldn't wish this experience on my worst enemy if I had one. They can tell my system doesn't work and hasn't in 2 years and they still won't work with me on walking away. I've been having to pay the monitoring for no system. They are determined to get all they can. Then told me it doesn't automatically cancel but rather they need a 30 day notice. Again another way to milk you. The customer service people are rude and matter of fact and won't budge. In my opinion they could care less.
Do yourself a favor and choose another company.
They don't even care!
Then with my other system the alarm went off and no noise was heard in the house no alarm but the police was sent out???? I never had these problem with ADT.
They use an external company to monitor. Who wants that?? Be sure to use an company who uses in house monitoring. The dont tell you that. You have to do your research.
Please don't think about using them. I'm calling the BBB to make a report on this.
Do your research before choosing them but do know that if you choose then you'll be sorry and stuck.