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| - This is my third time to Orange Sky and I keep asking why? The ambiance is FANTASTIC, truly stunning, fun, edgy and amazing views...which is why we keep coming back. A great destination restaurant when family/friends come in town and you want to show the valley to them (Def. book a reservation for sunset time...so you can watch the valley's magnificent setting of the sun). The food is fine...has always been tasty....but I expect that for Orange Sky prices. But the service is embarrassing. Has to be poor training/management. Consistantly disorganized, scattered and pitiful. You have to strain to find a manger, server, bus boy etc. The hostess always seem scared and confused when you ask them a question about your reservation. Our last visit....and truly our last visit.....our server was seemingly professional, seemed to be in his early 40's...so seemed to be a career waiter and he seemed knowlegeable about the menu which was a pleasant surprise b/c former waiters had seemed ignorant about the menu.........we were jazzed b/c we thought finally Orange Sky "gets" that they have to hire and train their staff on appropriate/high end restaurant service. Well Michael (our waiter) was a totall disappointment...he either was petrified of the chef or an arrogant d*ck. We asked that our salads be chopped and he said the kitchen was too busy to chop a salad. I explained that I would like to talk to a chef that wants his waitstaff telling customers that they are too busy to chop a salad......he said he would try to ask the kitchen to chop the salad for us, but they were really busy and he could not make any promises. I again explained that our expectation is that our salad be chopped upon presentation and if it was not, we would not pay for that salad and would send it back and contiue to send it back until chopped.....he never relented to say that the salad would be chopped....just he would "try". ( Of course the salad came chopped...but the interaction was strange.) Then when two of us ordered our steaks, one of us ordered it medium well...after the waiter asked how she wanted her steak cooked. When she said medium well....he said that it not the proper way to cook a steak and the kitchen prefers it to be cooked just medium. So I said why even bother asking how she wanted her steak to be cooked and he said well he assumed she would "know the proper degree of cooking for a filet". Again we asked for the manager and of course no manager came. When our entrees arrived, the assistant waiter ( I think every table has two waitstaff or one in training...not sure) brought everyone's entrees but had no clue who got what and four of us got the filet.......but cooked at different temperature......when we asked if were receiving the correct steak....she said she did not know..and we should cut into our steak and figure it out ourselves......when the gal who ordered her steak medium well...cut into hers while the waitress was there, she could tell it was rare and she told the waitress and the waitress told her to "swap with someone else at the table to find her right steak".
So, not a rude or snotty staff....but running ragged, afraid of the chef or kitchen...but sorely .ill trained on fine dining and somewhat embarrassing on their lack of decorum for a luxury restaurant. So have to give it only three stars. I want to love this place...but cannot if the staff continues to be so sub par.
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