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  • I have ordered Rosati's for quite some time now from my work due to them accepting Value Card which is why we order from them. We have never had any problems (minus having to wait quite a bit longer than what was told our pick up times would be) until the other day. I had a pretty large order totaling about $175.00. Everything was great, went to pick up the food and everything was actually ready on time. The cashier went over the receipt and made sure all the food was there. Drove the 10 miles back to work, started to undo the bags (which are stapled shut) and what do you know, there is a Rosatis salad missing along with a second side salad we had. Upon opening the pizza box, one of the pizzas was supposed to have been thin crust but all of the pizza was regular crust. I called Rosatis back immediately, the cashier talked to the cook who admitted to making the pizza normal crust. Also we sere charged for "double dough" on the meat mania pizza, however we did not ask for a double dough, but it was also just made with a regular crust. I asked if we would get a credit for this and the cashier said she cant offer a credit so i requested to speak to the manager. The manager (Javier) got on the phone, i explained again what happened. He was willing to only give a $20.00 credit for the inconvenience. There were two salads missing and 2 incorrect pizzas. The pizzas we ordered were more than $20.00 each. I didn't understand why they would give less credit than what the value of what I ordered. I asked since they are crediting me less, they should step up their customer service and deliver the food that was made incorrectly and not even given to me period due to the inconvenience. Javier then said "oh god, are you serious?" I have never had such horrible treatment from a manger, Javier then said he was not the manager. I asked to just speak with the manager and Javier said "fine how about a $30.00 credit." Finally after requesting for a good minute to speak with the manager Javier then said there was no manager there and told me that the managers name is Johnny but wouldn't be in until the evening. I do no understand how this company can have such horrible customer service.
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