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| - I called on July 9th to schedule the appointment and spoke with Chris Davis who advised me that part was not in but would order and could take a few days or a few weeks to get in. I thought that was odd to take that long, but Chris did not seem too concerned and a bit dismissive about the situation.
On July 23rd I got a call from Chris letting me know the part was in so we schedule to drop off the car at AM on Monday the 28th. I pulled up and saw a few men outside in the service line, but none of them asked my why I was there, etc. I proceeded to walk inside to get my car dropped off and go about my day. I advised them I did not recall whom I spoke with, so they tried to look up my info and could not find my name. I thought that was odd as I scheduled the appointment. I spoke with a John who took my info and said they will call me when the car was done. Per Chris, he told me the car would take 1.5 to 2 hours to service. Thank goodness, I had other plans as it took much longer than that to get my car done.
I called at 12:30 and got John, who told me that Chis is whom I needed to talk to. I left him a message, after an hour and no call back, I called Chris back, and he told me that it was another 15 min. When I questioned why this was taking so long, he put me on hold. He came back and said it would be another 30 minutes to an hour. He just told me 15 min, so why the big gap again. Again, I asked why was I told two hours at the most and this is going on six hours. He said this is a new issue and it takes a while, plus the paperwork issue in the AM when I did not recall whom I was scheduled with. If my info were in the computer system then the service person issue would not have existed. I advised to not try and blame me for this. I was not the one who gave the expectation of time and it took over three times that.
I looked at the invoice and see the R.O. was opened at 7:42, Promised at 10:30, then Booked at 14:46. I was advised this would take two hours and this shows seven hours. You must be kidding me, plus no call back when I called at 12:30, no updates that this may take longer, etc. The service provided was appalling. I used to be in customer service and never provided such poor quality as Van Chevrolet.
When I got back in my car I looked down at the gearshift, noticed a bunch of grease around it, and took a photo. I also saw the glove box was dirty and the AC was turned to defrost. When it's 105 degrees, why is the defrost on? In addition, in looking at my settings after getting gas, I noticed that the average mileage and speed were reset. Why are your service techs missing with my car when all that needs to be done is the recall work? My car should not look worse then when I brought it in. Is the lack of service based on the fact you are making no money on warranty work? Why else would you treat me like you don't care about the current work or any future sale?
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