As one of the reviewer said earlier, they lack communication or coordination. And if its the same delivery manager we are talking about then is he rude or what? Geez, Steve - that guy should be kept away from customers. Trust me, he will undo all the great work of your sales staff, who in our case was very patient, very helpful.
Having said that, the showroom is huge and offers a lot of choices and variety. Staff is average. Although they don't push you like sales people can, you do sense a 'salesy' attitude, which is ok, I guess. They are doing their job.
Prices are higher - we found identical stuff elsewhere at much lesser price, and much much lesser attitude! :)