Maybe I lucked out - who knows - but my experience was mostly positive. I walked in on a Friday afternoon with no appointment and was seated in a spa chair immediately. Though the space is tight, the tech gal was attentive and thorough. She took her time and did a quality job on my spa pedi and gel mani. This store had tons of gel colors, and the up-selling/add-ons was kept to a minimum. Two days later after lots if sun and pool time, the nails still look fantastic - brand new, no chipping, and I'm happy I went. $35 for a spa mani/pedi but gel is extra, not too shabby. Much better than paying premium local resort hotel spa charges. Update: Also, my gel mani lasted exactly 3 weeks!!