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| - Unfortunately I've had enough of Moxie's. We were there June 2nd 2018' at 5p.m. for a party of 10. We had booked the Round Table at the far corner of the restaurant for a birthday dinner. We had all started ordering our drinks... I ordered a bottle of Prosecco, the server brought out the eight glasses before even checking to see if the Prosecco was available. After placing all eight glasses on the table, she went to get the Prosecco, only to return about 15 minutes later to inform us that the Prosecco was sold out. She offered me the Veuve Clicquot and indicated it was a higher end 'Prosecco' (hand gesture and all) so I explained to the server that it was not Prosecco, it was French champagne (I would not pay $175 for 1 bottle of champagne that's generally about $75 in the LCBO.) I proceeded to order two bottles of Rose. The server brought the bottles and placed them directly on the table, so I asked if there were any ice buckets with ice for them. She looked confused for a moment, then said yes...
I stated that she could leave the Rose in the buckets and we would open it later when more people arrived. I hoped that within 20 minutes it would be fairly chilled. She disappeared for about 20-30 minutes and a few more guests arrived. We ordered more drinks and generally chatted.
It was about 6:30 so we decided to order appetizers. As most people had arrived, the waitress began to take our appetizer orders and looked over to two of my friends having a difficult time figuring out what they wanted to order as an appetizer... her entire body language spoke volumes. She slumped her stance, dropped her shoulder... lifted her head and rolled her eyes. I intervened, and ask her if she could give them a few minutes. My friend quickly put in his order as he noticed her behaviour and she quickly made an escape from our table. A relief for me, as I began to feel incredibly uncomfortable.
The appetizers were beautiful in presentation and tasted exceptional. At this time I asked her to serve the Rose, she asked how many glasses and I stated six. My friend at this time asked her for an order of the Mosaic dip, she disappeared. I ate my appetizer and drank the water that I was provided. I was finished my appetizer and my water and sat for about 10 minutes looking around for the waitress who was no where to be seen... at this time I called the hostess in the restaurant via my cellphone and ask her if we could possibly have another server, something I have never done in my entire dining history. At this time the server came to our table and I explained that I had asked her to pour the rose and she didn't, she just left. I explained to her that I would like another server. She ran off and got the manager, who I explained the situation to and indicated all I expected was some basic customer service. He was very protective of her and stated that she may have misheard or not heard me. I explained that she heard enough of my conversation to ask me how many glasses and then disappeared from the table. And I also explain to him that I spoke to her directly about my concerns. He did his best with the situation, and offered to pour the wine for us, which was a nice gesture. And he even took one of the wine bottles off our bill. Incredibly professional individual.
We had a new server after that and it was a far better experience, our glasses of water was refilled(as they had been empty since our appetizers) our orders were taken and we felt like people. The entire ambience changed, everyone was interacting and laughing. She engaged in conversation, we ordered more wine with our meals and just had an amazing time. She was well deserving of her tip as she made a bad experience amazing.
Another manager with a beard came to our table and made the situation worse, providing a bullshit lie about him running to the wine store to get wine for us, when the wine was sitting on the table for an 1.5 to 2hrs... I could also see him patting her on the shoulder while they were standing at the wall chatting. Waste of time and fake empathy that is easily seen through... as he acted like the server was the victim.
We are terribly sorry we inconvenienced your server with our orders. What a joke... She is an unprofessional server, but these guys enable her ineptitude.
The 2nd server was 100 times better than her in every aspect.
A very unfortunate experience, especially since we've been going to this Moxie's for many years... it was our favorite haunt when we 1st started dating. But sentimentality aside, if no improvements are made, it is easy to move on.
They even messed up my steak, I had ordered medium rare and I got medium well... not impressed. But after that waitress, I dealt with the poor steak quality happily as it at least wasn't raw.
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