| rev:text
| - I was very unhappy with my experience at Diablos.
We went there for a group birthday dinner. Our group was about 40 people and the restaurant capacity is perhaps 60-80. We were given a fixed menu to order from of an appetizer, main and dessert.
Our waitress took drink orders and brought our drinks rather quickly, which was good. It was pretty much downhill after that.
The restaurant was extremely uncomfortable without any air conditioning and it was over 30 C last night. The employees were visibly sweating too.
Our appetizers took over an hour to start coming out. Guests went outside to smoke multiple times hoping their food would be waiting for them, but alas no. The waitress continuously told us that the food would arrive in 5 minutes. Finally orders started being served. Many guests received their appetizers, but half of us on our table waited another 25 minutes while our friends finished their appetizers. Eventually my burned ends came and they were not very good at all, despite the waitresses recommendation.
We then waited over an hour to start seeing main courses. Once again, there was a large gap of time between my plate being served and the rest of my table. The final plates to be served at my table got their mains an hour after I did. The servers offered to comp their pitcher of sangria, but I felt their meal should have been comped.
I had the beef rib on the waitress' recommendation again, and it was probably the best thing they had, although I thought it was pretty average or below average. My potato salad was not good (I only took a few bites to try it). The corn bread was definitely not made fresh and was not very tasty. People at my table ordered the pork ribs and they were burned pretty badly. They were over-smoked too. The ribs were dry, lacked taste and had an overpowering taste of smoke.
I am not an American BBQ expert, but I have eaten BBQ in many restaurants in the USA, and I know what it is supposed to taste like. And I also know that BBQ is prepared way in advance and so there should be almost no waiting time for the food to be served, so this restaurant was pretty ridiculous for serving times. Besides, we were a large group with a reservation, weren't they ready for the rush?
The fixed menu included a dessert, but once the guests ate their main courses and the plates were cleared away, the servers didn't offer us dessert at all. Once we at our table asked if we could get dessert, the waitress asked us what we would like. There was a choice of brownie and banana cream pie. I asked for the pie and the waitress told me there was none left. This begged the question, "Why did you even offer me a choice?" After yet another long wait, the waitress arrived at our table with our dessert in take-away plates. So I asked the waitress if I was allowed to finish my meal in the restaurant, to which she replied that everyone had asked for their dessert to go. No one at our table said such a thing. At this point, the waitress looked pretty annoyed at me and told us she would ask the kitchen to make more brownies... Which meant that she didn't have enough brownies in to-go plates anyway! After waiting for 20 minutes, I finally just paid my bill and told the waitress to cancel my brownie. I can not confirm if that brownie is ready yet.
I will not go back to this restaurant and I do not recommend it to anyone. Bad service, slow kitchen, below average food, no courtesy. And no AC! To boot, I ended up with serious indigestion all night.
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