I decided to go to a dermatologist to get my acne under control. The facility is quite nice and clean and comfortable. The staff up front were very polite and extremely nice, so I don't know why the fuss over customer service. They took care of me on a timely manner, got my paperwork filled out and paid my co-pay. Even though their phones were ringing constantly the lady up front was extremely kind and professional. I waited for 10 mins tops and then was called back. The assistant helping the doc was very personable and not rushed at all when asking me basic questions. The doc came in evaluated my skin and set me up with a skin regiment, telling me exactly what to to and what to expect. I liked the fact that he was straight forward and to the point. I also liked the fact that he told me that it will get worse before it starts getting better and by week two it will be at its worse, basically preparing me for it so that I don't stop the routine when this happens, because knowing myself I would. I go back in six weeks and am excited to see the results